Wednesday, 18 April 2012

Supertec's Rolling Road: Performance Tuning for Contact Centres

Spring 2012 and Supertec is on a roll supporting contact centres to cut keystrokes and cut cost.

"Take a look at the agent desktop. In the majority of cases this is a complex environment that leads to excessive agent training needs, increased levels of agent frustration and thus turn-over, increased average call handling times and, worst of all, customer frustration while they wait for the agent to resolve their issue." Richard Snow, VP and Research Director, Ventana Research (*.

Supertec is offering you a 'no ties, no cost' Performance Tuning Session, which aims to improve the performance of your contact centre in 2 short online sessions:

  1. Agent-Desktop Consultation
  2. Tune-Up Proposal

After these two sessions you will know exactly how quickly your agents' number 1 desktop pain could be removed, and how much this would cost. We guarantee that this will always be LESS than 2 weeks, LESS than £10k, and WITHOUT any application development.

Contact us now to book a Tuning Session for your Contact Centre or visit

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